At Support Jacket, your satisfaction is important to us. However, due to the nature of our product—intended for personal use and direct body contact—we maintain a strict no-return, no-refund policy unless the product has a proven manufacturing defect.
This policy helps us ensure the highest hygiene standards and protect the integrity of every item we sell.
🔁 When is a Return Accepted?
We only accept returns under the following conditions:
A clear manufacturing defect is discovered upon delivery.
The wrong item or size was sent due to our team’s error.
Product is received in damaged condition due to packaging mishandling.
Please note, all return requests must be submitted within 3 days of receiving the product.
🔍 How to Report a Defect:
Reach out to us through the official contact form or email.
Provide your order number, images of the issue, and a short description.
Our quality control team will assess your case and respond within 2 working days.
If approved, you’ll receive a replacement product at no additional cost.
❗ Important Note:
We do not accept returns for reasons such as change of mind, wrong size selection by the customer, or personal preference.
Please make sure to carefully review the size chart and product details before placing your order.
Your understanding and cooperation help us continue delivering quality products with confidence and care.