At Support Jacket, we are committed to excellence—not only in the products we offer, but in the long-term care and support we provide to our customers. Your well-being matters to us, and that’s why every Support Jacket comes with a comprehensive 1-year warranty, designed to give you peace of mind and confidence in your purchase.
✅ What the Warranty Covers:
Our warranty covers manufacturing defects and technical faults that may arise under normal usage conditions. This includes:
Defects in stitching or seams due to manufacturing.
Structural issues caused by production errors.
Material flaws that affect the product’s performance or comfort.
Breakage or loosening of support elements not caused by misuse.
If a defect is confirmed, we will either repair the product free of charge or replace it with a brand-new one of the same model.
🚫 What the Warranty Does NOT Cover:
While we strive for the highest quality, our warranty does not extend to:
Damage resulting from improper use, such as pulling, cutting, or heavy physical stress.
Accidental damage caused by fire, water, or sharp objects.
Wear and tear from prolonged use or lack of care.
Modifications made by the user or unauthorized repairs.
🛠 How to Request Warranty Service:
Contact our support team via email or the Contact Us page.
Share your order number and detailed images showing the defect.
Describe how the issue occurred (to help us prevent future cases).
Our quality assurance team will review the case within 48–72 hours.
If eligible, we will coordinate either a repair or a replacement, with shipping arranged by us.
We take pride in standing behind our product—because your trust is our greatest asset.